Return Policy
AKAI Direct, LLC Delivery & Return PolicyDeliveries
1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
2. Delivery Location
Items offered on our website are only available for delivery to non-PO Box addresses in the continental US. Any shipments outside of the continental US are not available at this time.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 5-7 business days of the date of your order. “Business days” as used herein refers to Monday to Friday, US national holidays excepted. Please note that we do not ship on Sundays.
Dates of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments. We are not responsible for any delays related only to shipping carriers.
Sales tax is charged according to the state to which the item is shipped.
Items offered on our website are only available for delivery to non-PO Box addresses in the continental US. Any shipments outside of the continental US are not available at this time.
3. Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 5-7 business days of the date of your order. “Business days” as used herein refers to Monday to Friday, US national holidays excepted. Please note that we do not ship on Sundays.
Dates of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments. We are not responsible for any delays related only to shipping carriers.
4. Shipping and Handling Costs
Shipping and handling costs are $9.99 USD, unless multiple units have been ordered in a single order. If multiple units have been ordered in a single order, there is no shipping and handling cost. Once at the checkout screen, shipping charges will be displayed.
Shipping and handling costs are $9.99 USD, unless multiple units have been ordered in a single order. If multiple units have been ordered in a single order, there is no shipping and handling cost. Once at the checkout screen, shipping charges will be displayed.
Sales tax is charged according to the state to which the item is shipped.
5. Questions / Damaged Items in Transport
If you have any questions about the delivery and shipment or your order or if there is any damage to the packaging, the enclosed item(s) or both on delivery, please contact us immediately at minimax@customerstatus.com, 1-877-885-7154.
If you have any questions about the delivery and shipment or your order or if there is any damage to the packaging, the enclosed item(s) or both on delivery, please contact us immediately at minimax@customerstatus.com, 1-877-885-7154.
Returns
Please provide a working email with your return so that we may contact you, and check your Inbox and spam folder regularly for our reply. Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
Only regular-price, non-discounted items may be refunded. “On Sale” discounted items are non-refundable.
To follow-up on the status of your return, please contact us at minimax@customerstatus.com, 1-877-885-7154
AKAI Direct, LLC
14375 Myerlake Circle
Clearwater, Florida 33760 USA
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.
AKAI Direct, LLC
14375 Myerlake Circle
Clearwater, Florida 33760 USA
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. Please retain your shipping receipt for reference. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
1. Returns
We accept returns. You can return unopened items in the original packaging within thirty (30) days of your purchase with receipt or proof of purchase. If thirty (30) days or more have passed since your purchase, we regret that we cannot offer you a refund or an exchange.
We accept returns. You can return unopened items in the original packaging within thirty (30) days of your purchase with receipt or proof of purchase. If thirty (30) days or more have passed since your purchase, we regret that we cannot offer you a refund or an exchange.
Please provide a working email with your return so that we may contact you, and check your Inbox and spam folder regularly for our reply. Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
Only regular-price, non-discounted items may be refunded. “On Sale” discounted items are non-refundable.
To follow-up on the status of your return, please contact us at minimax@customerstatus.com, 1-877-885-7154
2. Exchanges
We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at minimax@customerstatus.com, 1-877-885-7154 with details of the product and the defect. You can send the item you consider defective to:
We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at minimax@customerstatus.com, 1-877-885-7154 with details of the product and the defect. You can send the item you consider defective to:
AKAI Direct, LLC
14375 Myerlake Circle
Clearwater, Florida 33760 USA
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.
3. Shipping
To return the item you purchased, please mail it to:
To return the item you purchased, please mail it to:
AKAI Direct, LLC
14375 Myerlake Circle
Clearwater, Florida 33760 USA
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. Please retain your shipping receipt for reference. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.